• Q. Do you offer maps of European train stations?

  • Q. What should I do if the train is late?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What other types of services are available at the station?

  • Q. What food and drink options are on board?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How far in advance can I buy my train ticket?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are there shower facilities on board?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How are sleeping compartments kept secure?

  • Q. Will the conductor take my passport?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Are there restrooms on the train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. How much luggage can I take on the train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Are European trains "child friendly"?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is there WiFi onboard?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Where can I find more information about European train stations?

  • Q. Do I need to show my passport to board the train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What do I do with my luggage?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I bring food and drinks on board?

Browse our FAQ


  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What is the "validity period" of a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What is a travel day on a rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Who is eligible to buy a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I print my rail pass at the station?

  • Q. How far in advance can I buy my rail pass?

  • Q. What is a Rail Pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

Browse our FAQ


  • Q. How can I book an itinerary with multiple cities?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Are there discounts on train tickets?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do you offer e-tickets?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How far in advance can I buy my train ticket?

  • Q. What is a Diabolo fee?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Does my train ticket include a seat reservation?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. How can I find the cheapest train tickets?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How long are train tickets valid for?

  • Q. How do I book a train ticket on your site?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Can I print my train ticket at the station?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

Browse our FAQ


  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How do I use a promo code?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Do you ship to PO and APO boxes?

  • Q. Will the conductor take my passport?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How do I get a promo code?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. How can I track the status of my refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to show my passport to board the train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I track my shipment?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. How fast can I receive my travel documents?

  • Q. How can I request a brochure from your company?

  • Q. My promo code is not working. What should I do?

  • Q. The promo code I have expired. What can I do?

  • Q. How are sleeping compartments kept secure?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How much luggage can I take on the train?

  • Q. What is the 7:00 pm rule?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What if my shipment gets lost?

  • Q. What fees does Rail Europe charge?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

Browse our FAQ


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Are there smoking and non smoking sections on trains?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. What do I do with my luggage?

  • Q. Where can I find more information about European train stations?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How are sleeping compartments kept secure?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I bring my bike on board?

  • Q. What language is spoken at the train station and on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Can I open the train windows?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I print my train ticket at the station?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I find my train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How much luggage can I take on an overnight train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. How early should I arrive at the train station?

  • Q. Can I change seats after the train departs?

  • Q. Can I bring my pet on board?

  • Q. Are there shower facilities on board?

  • Q. I missed my train. What should I do?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Is there WiFi onboard?

  • Q. Do I need to tip the train staff?

  • Q. Can I get the address and phone number for the train station?

  • Q. What other types of services are available at the station?

  • Q. Do you offer maps of European train stations?

  • Q. Can I bring food and drinks on board?

  • Q. How do I contact you while I’m in Europe?

  • Q. How much luggage can I take on the train?

  • Q. What food and drink options are on board?

  • Q. How do I connect between train stations in the same city?

  • Q. Are there restrooms on the train?

Browse our FAQ


  • Q. Why are e tickets not available for certain trips?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Do you offer e-tickets?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

Browse our FAQ


  • Q. What constitutes a group?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Do you offer discounts on tickets for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I book group fares online?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

Browse our FAQ


  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. What does the “Login with Facebook” button do?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Where do I find my booking number?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What credit cards does Rail Europe accept online?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I create a Rail Europe account?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. My credit card has been declined. What should I do next?

  • Q. How do I change my login or password?

  • Q. What are the benefits of registering on the Rail Europe site?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.